Thursday, October 31, 2019
Entrepreneurship Essay Example | Topics and Well Written Essays - 4750 words
Entrepreneurship - Essay Example and urge to start a new business is not as difficult and important as sustaining the business through the full lifespan of the business lifecycle (Nowak, 1996). This essay therefore uses Zaarly as a case study of a startup business to understand from the perspective of Scott and Bruce (1987) and other scholars, what makes or unmake businesses in the first five years after they have been set up. Set up in February 2011, Zaarly is a private company founded by Eric Koester, Bo Fishback and Ian Hunter. The company is in the online retail industry with some unique dynamism that focuses on the creation of platform for users or anyone to hire a minion or sell whatever they have to sell to neighbours. Proximity is a central business idea for the founders, making Zaarly a proximity-based, real-time, and buyer-powered market platform (Steiner, 2011). Through the use of online platform, anyone can find people around them who offer services they are looking for, or products they are seeking to buy. In effect, Zaarly is a local marketplace that operates from an electronic basis. As serial entrepreneurs, each of the founders of Zaarly already has several start-ups that they personally manage. Zaarly has however been confirmed to be something different as it was set up with the objective of becoming the turning point in the online retail marketplace business (Swartz, 2011). Because of this objective, the three founders seem to have given Zaarly a lot more attention and focus, given the existing competition in the industry. Into the next five years, the company has been tagged to be a common household name for all who want to find the closest place around them where they can have their services and products provided. Shontell (2011) reports a seed capital of $1 million was raised for the official opening of Zaarly. This start-up capital however received a major investment boost when the company received Series A financing that amounted to $14.1 million. The main financiers of
Tuesday, October 29, 2019
Buildings on the roman forum or the imperial forum Research Paper
Buildings on the roman forum or the imperial forum - Research Paper Example It is positioned between Capitoline and palatine hills (Watkin 1). The coliseum was initially referred to as the Flavian Amphitheatre. It portends an egg-shaped shape and is situated in the middle of the metropolis of Rome and east of the Roman forum. It is the most gigantic building ever constructed in the history of Rome in additionally to being one of the most aesthetic and remarkable works in Roman engineering and architecture history. It was christened after the emperor administrating in the first century. Its construction was conducted between 73 and 75 AD and was completed in 79 AD (DuTemple 88). It is oval in shape and can house approximately 80000 spectators or audience. It occupies a total area of 6 acres and has 76 grand entrances. It is 50 meters high and 189 meters long. It is 156 meters wide and has an outer circumference of 545 meters. The center arena is approximately 287 feet long and 180 feet in width with a covering of 15 cm of sand. The arena walls are 15 feet high and the vaults are erected to span the 80 radial walls to support to the stairways and the spectatorsââ¬â¢ seats. It has 36 trapdoors and a series of subterranean tunnels that underlie 32 animal pens. 8 meters beneath the structure, the drainage pipes are constructed. Inside foundations were erected 4 meters under while the outer ones were erected 13 meters beneath the ground level (Beard and Hopkins 21). Travertine Limestone was employed in the erection of the main pillars, external walls and the entire ground of the coliseum. Tuff, a consolidated and porous stone obtained from vulcanicity was utilized in the crafting of the radial walls and pillars used to support the entire structure. Roman cement, which was an instrumental binding addition in the concrete mixture, was utilized in the creation of the pillars and walls. Tiles covered the floor and cement on vaults. It served as an arena to host entertainment for the ancient Romans as a gift. It was meant to be an eye
Sunday, October 27, 2019
Air Asia Marketing Analysis
Air Asia Marketing Analysis Airlines offer air transport services for passengers or cargo, normally with a recognized operating license. Airlines have leased or owned aircraft with which to supply these services. Airlines may form partnerships or alliances with other airlines for common benefit. Airlines differ from those with a single aircraft carrying mail or freight, through full-service international airlines operating hundreds of aircraft. Airlines can be classified as being intercontinental, intra continental, domestic, or international and may be operated as planned services or charters. Many countries have national airlines that are owned and operated by the government. Private airlines are under government regulation for economic, political, and safety issues. For example, governments often interfere to stop airline labor actions in order to guard the free flow of people, communications, and goods between different regions without compromising safety. Some countries have deregulated or start deregulating their Airlines, for example The United States, Australia, and to a smaller extent Brazil, Mexico, the United Kingdom and Japan. Because of deregulation, airlines have been largely free to negotiate their own operating arrangements with different airports, enter and exit routes easily, and to levy airfares and supply flights according to market demand. In a deregulated market, the entry barriers for new airlines are lower, so it creates greater competition and average fares tend to drop 20% or more. The competition, together with pricing freedom, means that new entrants often take market share with highly cheap rates that, to a limited degree, full service airlines must match. This is a main limitation on profitability for established carriers, which tend to have a higher cost base. Consequently profitability in a deregulated market is irregular for most airlines. These factors have caused some key airlines to go out of business, in addition to most of the poorly established new entrants. INTRODUCTION TO AIRASIA The world leading low fare airline in the Asia, Air Asia has been growing rapidly since 2001, to become an award winning and the major low cost carrier in Asia. AirAsia was founded by a government-owned conglomerate DRB-Hicom in 1993. On 2 December 2001, former Time Warner executive Tony Fernandess company Tune Air Sdn Bhd purchased the heavily-indebted airline for the token sum of one ringgit. Fernandes advanced to engineer an outstanding spin, turning a profit in 2002 and introducing new routes from its hub in Kuala Lumpur International Airport. Air Asia believes in the no-frills, hassle-free, low fare business idea and feels that keeping costs low needs high efficiency in every part of the business. Efficiency generates savings which are then passed on to customers so that inexpensive air travel can become a reality. Through its idea of Now Everyone Can Fly, Air Asia has introduced a revolution in air travel with more and more people around the region choosing Air Asia as their preferred choice of transport. The total AirAsia fleet (including Thai AirAsia, AirAsia X and Indonesia AirAsia) consists of the following aircraft as of 14 July 2010 STRATEGIC DEVELOPMENTS AirAsia opened a 2nd hub in 2003 at Senai International Airport in Johor Bahru near Singapore and started its 1st international flight to Bangkok . In January 2004, airasia began its first international service from KL to Phuket in Thailand. In 2006 A new budget terminals, the 1st of its kind in Asia was opened in Kuala Lumpur International Airport. AirAsia is presently the largest customer of the Airbus A320.[4] The company has placed an order of 175 units of the Airbus A320 plane to service its routes and at least 50 of these will be ready by 2013. Tony Fernandes (CEO) announced a five-year plan on 27 December 2006, to further improve its existence in Asia.[5] In the plan, AirAsia will build up and improve its route network by linking all the existing cities in the region and expanding further into Indochina, Indonesia, Southern China (Kun Ming, Xiamen, Shenzen) and India. AirAsia declared a three-year partnership on 5 April 2007, with the British Formula One team ATT Williams. The airline brand is displayed on the helmets of Nico Rosberg and Alexander Wurz, and on the bargeboards and nose of the cars.[6] On 27 September 2008, AirAsia has on its list 106 new routes to be added to its current list of 60 over the next few years [7] SUBSIDIARIES Notes Thai AirAsia Established on 8 December 2003 as joint venture with Shin Corporation Indonesia AirAsia AirAsia acquired the then Non-operational Awair in 2004 with a 49% stake in the airline. Full rebranding to Indonesia AirAsia was completed on 1 December 2005. VietJet AirAsia AirAsia announced On February 2010 that it has purchased a 30% stake in VietJet and changed the name to VietJet AirAsia. AirAsia RetTix AirAsia launched their new event ticketing system called AirAsia RedTix On March 20, 2010, targeting on non-airline flight tickets such as events, sports, and music. Associate Companies AirAsia X: It is a service operated by AirAsia X Sdn. Bhd. as a franchise of AirAsia. It offers long-haul services from Kuala Lumpur to Australia and China using an Airbus A330-300. Tune Hotels: Tune Hotels.com is a hotel chain established by AirAsia CEO Tony Fernandes. Presently it has hotels in operation in Kuala Lumpur, Kota Kinabalu, Kuching, Penang, Sepang and Bali. Tune Money: It is Asias first no-frills online financial services portal. Same as Virgin Money, it includes life, home and motor vehicle insurance as well as prepaid credit cards. PORTERS FIVE FORCES To asses the attractiveness and identifying the sources of competition for Airline industry we use porters five forces model. 1. Threat of new Entrants in Airline Industry The extent of barriers to entry depends on following factors:- Deregulation: Some countries have deregulated or start deregulating their Airlines, for example The United States, Australia, and to a smaller extent Brazil, Mexico, the United Kingdom and Japan. In a deregulated market the entry barriers for new entrants are lower. Capital Requirement: Setting up airline business requires huge investment. The cost of setting up of offices, leasing or buying aircraft, hiring pilots and other staffs incur a high cost. Thus, the threat is low for the industry. Switching costs: In airline industry customers do not need to spend more on switching to another airline. The price would not be extremely significant in differences, which it depends on the accessibility of competitors services and suitability of the flight time that prompts them to switch. So low switching cost attracts new entrants. 2. Rivalry among existing firms Fixed cost: In airline industry fixed cost are high, for example finance cost, lease cost, and staff costs. To cover these fixed costs airline companies have to gain more market share. In doing that, constant price reduction is done by them to compete with others. Thus, the rivalry is strong. Customers easily switch: In airline industry customers priority is to look at price and flight schedule that suits them the best when buying air tickets. The main purpose of using the services is to get to the destination planned. Customers can switch to other airline easily that makes the industry competitive. Similar Products: As discussed earlier, the main purpose of using airline services is to reach the destination. Every airline is providing similar services to customers. So it makes the industry highly competitive. Excess Capacity: presently there has been excess capacity on many routes; as a result, airlines have to participate in price wars in order to attract customers at all costs. 3. Threat of Substitute products No doubt Airline is the fastest way to travel from one destination to another thus there is no Perfect Substitute available. However, taking into consideration Domestic Airlines, there are options available to the customers like by-road and train arrangements but again time consumption and convenience are the reasons which discourage customers to adopt any one of these two options. Price of Air Travel however is a hurdle which let customers to think to take other available options. International Airlines have a very less or no threat regarding other options. 4. Bargaining power of buyers Internet technology resulted in increasing the bargaining power of buyer. Because the buyers are now able to compare the prices more easily and in view of no switching costs, they could choose whichever airline offers a low price. Thus the buyers may be able to influence the airlines to reduce their prices. 5. Bargaining Power of Suppliers Number of suppliers: The suppliers for airlines are fuel suppliers, foods suppliers, merchandise suppliers, and aircraft suppliers. There are few suppliers in the market for aircrafts; the companies are either Airbus or Boeing. So the power of supplier is strong. High switching costs: AirAsia use Airbus models aircraft. In the past it was using Boeing models, which they lease it and later they replaced Boeing models with Airbus. If Airasia change to Boeing again, then the cost will be high, because training cost for staff to go well with the aircraft features must be offered. Other than that, the technology used by Airbus is the most advanced, so Airasia have to rely on the Airbus model. Thus, bargaining power of suppliers is strong. SWOT ANALYSIS The purpose of this analysis is identifying external factors (opportunities and threats) and internal factors (strengths and weakness) that AirAsia needs to consider in achieving its goals and objectives to be low cost carrier in the airline industry. The strengths, weakness, opportunities and threats for AirAsia are as follow: Strengths Single aircraft type: AirAsia operates a single type of aircraft, the airbus model. (It switched from Boeing 737s in 2005) A single aircraft type offers economies in purchasing, pilot training, maintenance and aircraft utilization. Direct Sales: AirAsia engages in direct sales through its web site and call center. As a result it avoids paying commissions to middlemen. A direct sale has reduced AirAsias dependency on outside resources for its revenue. Direct contact with customers provides an opportunity to keep up to date of their expectations and solve their problems on time. Strong management team: This is the strength of AirAsia that it has a very strong management team that consists of industry experts and ex-government officials. For example, Shin Corporation (formerly owned by the family of former Thai Prime Minister- Thaksin Shinawatra) holds a 50% stake in Thai AirAsia. This has facilitated AirAsia to start up and capture significant market share in Thailand. Well established Brand: AirAsias partnership with other service providers such as hotels, hospitals (medical tourism), car rental firms, Citibank (AirAsia Citibank card) has created a very unique picture among travelers. AirAsias local presence in countries such as Indonesia (Indonesia AirAsia) and Thailand (Thai AirAsia) has effectively elevated the brand to become a regional brand. Their links with ATT Williams Formula One team and Manchester United (one of the worlds most famous football teams) have further improved their image to a greater extend beyond just Asia. Weaknesses At start, it may be a good strategy for AirAsia not to have its own maintenance, repair and overhaul facilities. But now with hubs in Malaysia, Thailand and Indonesia and 97 planes currently owned and over 100 planes to be received in the next few years, AirAsia have to make sure proper and continuous maintenance of the planes which will also help to keep the overall costs low. It is becoming disadvantage not to have its own repair maintenance facilities. Opportunities Increase in oil price: Increase in oil price may become an opportunity for AirAsia, being a low cost carrier; AirAsia has an upper hand because its cost will be still the lowest among others. Thus it has a great opportunity to capture some of the existing customers of full service and other low cost airlines customers. Partnership with other LCC: AirAsia can partnership with other low cost operators such as virgin to tap into their existing strengths or competitive advantages like brand name, landing rights and landing slots. Population: Population of Asian middle class is increasing. It will be 700 million by the end of 2010. This creates an excellent opportunity and huge market for all low cost carriers in this region including AirAsia. New destinations: AirAsia has strong presence in Asian region. Currently they are operating from three countries Malaysia, Thailand, Indonesia and covering several destinations in China, India, Sri-lanka etc. but still most parts of these countries are under served. So AirAsia can add more destinations. Threats Uncontrollable costs: Certain charges like landing charges, security charges and departure charges are beyond the control of airline operators. This is a threat to all airlines especially low cost airlines that tries to keep their cost as low as possible. New entrants: AirAsias profit margin has attracted many competitors. A good number of the full service airlines have or planning to create a low cost subsidiary to compete with AirAsia and other low cost carriers. For example, Singapore Airlines has created a low cost carrier Tiger Airways. Terrorism: Terrorism is affecting tourism and confidence in the airlines. It might happen in many ways of terrorism either in certain countries or it might happen in the plane itself. If there is terrorism happen in the area where AirAsia operates, it results in stopping their flights to ensure safety of passengers as well as the plane. Negative perceptions: Passengers have some negative perception about low cost carriers. One common perception is that they may compromise safety to keep costs low. AVAILABLE STRATEGIES FOR AIRASIA There are three strategies that Air Asia can follow in order to be a major player in the Low Cost Carrier market. These strategies are Diversification (substantive growth strategy), market penetration and market development (limited growth strategies). Diversification There are kinds of diversification such as horizontal, vertical integration, and conglomeration. Ansoff Matrix source: wikipedia.com In horizontal diversification, the company developed activities that are directly complementary to a companys present activities. AirAsia has done horizontal diversification when entering into Indonesian market by partnering with Awair, which is an Indonesian airline. The partnering with Awair helps AirAsia to understand the condition of local market, so the company will have direction on how to enter and survive in the market by the help of an experienced partner (Awair). AirAsia has done vertical diversification as well, for example it is selling flight tickets without the help of agents through its own website and call centre. Through unrelated diversification (conglomeration), AirAsia might spread risk if suddenly airline industry is having difficulties and have elevated profit opportunity from the new business. But, to establish new business, open up a new company, strong management and financial ability is required to make it successful, but if it is not successful, it might create unbalanced circumstances for Air Asia because of loss of money and resources. Market Penetration In Market Penetration company will not introduce new products. It will go with the same products in the same market. The way to gain more market share with the same product is to attract competitors customers and get more loyal customers by marketing. Market Penetration will not cost as much as Diversification. AirAsia can peruse this strategy by using marketing budget and using the existing marketing department. Market Development Another strategy that AirAsia can pursue is Market Development. Market development is the strategy to sell the same product in new market. For example Air Asia can open up new routes to other places than the existing routes. Opening up more routes is going to be advantages, but it costs more than doing market penetration because more aircrafts and pilots will be needed. AIRASIA RESOURCES EVALUATION In order to implement a strategy AirAsia has to evaluate the resources because if the resources are not enough, the implementation will not be maximized and there will be possibility that the strategy will fail. There are resources to be evaluated before choosing a strategy, such as budgets, human resources, and network analysis. For diversification huge investment is required, because the company might have to build a factory or buy/rent new premises. The company might have to recruit new employees who have knowledge about the new business. Market penetration and market development strategies require less money as compared to diversification strategy. Market penetration and market development strategies only grow existing resources to get more profit or bigger market share, and usually the budget for these strategies are mostly taken from marketing budget. Now a days LCC market is becoming very competitive. Its profit margins attract many new competitors. As I discussed above, a good number of the full service airlines have or planning to create a low cost subsidiary to compete with Air Asia. In this situation AirAsia should not think about diversification. It should only focus on airline business. So strategies like market development and market penetration will be preferred at the moment. POSSIBLE FUTURE STRATEGIES FOR AIRASIA AirAsia have to pursue limited growth strategies such as market penetration and market development in the future. These strategies work a lot for AirAsia in order stay competitive in LCC market. Many new competitors like Tiger Airways directly threatening its market share. So at present AirAsia needs to increase its brand image and get more loyal customers. Air Asia can increase its brand image by promoting low-priced, on time and safe traveling experience campaign. As I discussed above people have negative perception about LCC. People think that LCC may compromise safety to keep cost low. So in promotions AirAsia should try to change these negative perceptions. Advertisements on television are expensive but effective to increase the brand image, so Air Asia may advertise on the television. Ads on Channels like BBC, National Geographic will work a lot. To help reduce the cost, advertisement time may be made shorter and advertisements may not be aired very frequently. The best time for AirAsia Ads is during holidays when people are thinking to go on traveling. There are upcoming sports events like 2011 Cricket World Cup in India, Sri Lanka, Bangladesh, and 2012 Olympics in London. By sponsoring these events AirAsia can further improve its image. AirAsia has strong presence in Asian region as compared to other low cost carriers. Currently they are operating from three countries Malaysia, Thailand, and Indonesia and covering several destinations in China, India, Sri-Lanka etc. but still most parts of these countries are under served. AirAsia alone dont have capacity to cover this whole region. So partnership with some other airlines is required at this stage. Partnership with Virgin Airline will provide great opportunity to expand its business in Asia as well as in other parts of the world. RECOMMENATIONS AirAsia has strong position in Asian market. Now a day Asian low cost carrier market is becoming very competitive. To keep stronger position in the market AirAsia has to adopt combination of market penetration and market development strategies. As we know AirAsia has strong management team, which will surly make these strategies successful. AirAsia has some weaknesses but these do not seem to be very dangerous. Rising fuel prices have made operational costs high for the whole industry. However these high operational costs means companies with fewer profit margins than AirAsia may become unneeded in the future thus, opening up customer bases previously not available to AirAsia. Middle income earners are increasing specially in china and India; there is much talent for AirAsia to expand its routes. AirAsia engages in direct sale through web site and call center. It should be very careful that problems with internet can seriously damage their business. REFERENCES Orders, Deliveries and Operational Asia Pacific. January 2010. http://www.airbus.com/fileadmin/backstage/documents/od/January_2010.xls. Retrieved 9 February 2010. http://biz.thestar.com.my/news/story.asp?file=/2009/7/9/business/4284964sec=business http://www.airbus.com/en/presscentre/pressreleases/pressreleases_items/09_06_16_a350xwb_airasiax.html http://www.tiags.com.vn:8080/?idx=newsdetailmod=newsact=detailid=92type=2 Leong Hung Yee (27 December 2006). AirAsia embarks on 2nd chapter. The Star. http://biz.thestar.com.my/news/story.asp?file=/2006/12/27/business/16419327sec=business AirAsia sponsors the Formula One team Williams AirAsia unleashes its X-factor
Friday, October 25, 2019
Art on Brown vs. Board Education Supreme Court decision :: Art Exhibit Race
Fifty years ago the state of our beautiful nation was quite different. The United States were not very united at all. Fifty years ago a court decision marked a change in society that Americans will experience forever. The Brown vs. Board Supreme Court decision gave the old ?separate but equal? laws the boot. It marked the start of integration of public schools and universities. The process was not a smooth one to say the least, yet American society as it stands today is a far more equal because of it. However close we may be to equal it still is not yet equal. Artists of late have been expressing their view of American culture in many different ways. A particular group of artists calls themselves Social Studies more than likely referring to their portrayal of American social issues. At Krannert Art Museum this year Social Studies put out their third exhibit featuring eight artists? works that provoke viewers to reflect on issues of identity, tolerance, equal rights, and integration as they apply to education now. When I walked in to the exhibit I noticed a very interesting portrait to begin with. It was five separate portraits of two women, one white, one black, both attempting to sit in the same chair. The title of the work was Plessy vs. Ferguson, in memory of the Supreme Court decision that made segregation legal. The separate part seemed to hold true but the equal part was far more than lacking. Most cases seemed to be that there wasn?t enough to separate hence the reason for the two women struggling over the same chair. This art took me awhile to understand because my brain had not been geared to what I was actually witnessing. It wasn?t until I sat down on a retro style couch resting on a beige shag carpet rug facing a silent movie projection. The obvious use of perspective in this art form helped me understand the side by side projection of two different family videos. One was footage from a Jewish family and the other was an African American family?s footage. Both of the videos depicted family gatherings for celebrations such as barbeques, birthday parties, trips to Disney World and religious holidays.
Thursday, October 24, 2019
Humor in American Literature Essay
American society is unique, and the first of its kind. When Charles Dickens visited the United States he was astounded to see how informal American society was, as is recorded in his travelogue, American Notes For General Circulation. Besides this, it is often said by non-Americans that Americans have coarse senses of humor, or senses of humor that are low-class. The American sense of humor is said to clash with a polarized British one. The informality of American humor is utterly logical based on a theory that American society developed in response to Old-World British and European society. This theme often manifests itself in humorous American literature. Humor in American literature frequently bases itself on a sense of entitlement within the lower class, their flawed and ignorant moral senses, and a caricaturing of American exceptionalism, a theory of American superiority among other nations. American humor hasnââ¬â¢t changed extremely, but rather has maintained the common denominator of the humor of American exceptionalism and has parodied a feeling of individual self-worth that is seemingly intrinsic to Americans of all classes. This subject matter can be found in such works as Mark Twainââ¬â¢s The Adventures of Tom Sawyer, Sut Lovingood: Yarns Spun by a ââ¬Å"Natââ¬â¢ral Born Durnââ¬â¢d Foolâ⬠, by George Washington Harris, and Stephen Colbertââ¬â¢s I am America (and So Can You). Most of George Washington Harrisââ¬â¢s work was done in the middle of the nineteenth century. His most famous character is the stereotypical rural farmer, Sut Lovingood. Harrisââ¬â¢s Sut Lovingood stories were told from the characterââ¬â¢s perspective and were defined by Sutââ¬â¢s heavy ââ¬Å"Appalachian Englishâ⬠accent. His stories were initially published separately in multiple newspapers until Harris compiled the stories in his 1867 book Sut Lovingood: Yarns Spun by a ââ¬Å"Natââ¬â¢ral Born Durnââ¬â¢d Fool. The book mostly pokes fun at the ignorance and simplicity of the title character. Sut Lovingood dictates the book to a writer. He is unable to write it himself because he is illiterate. He is uneasy about this though. Sut says: ââ¬Å"I donââ¬â¢t like the idear ove yu writin a perduckshun, anââ¬â¢ me a-findin the brains.â⬠(Harris 2) Sut is an immensely simple character, but does not see himself as such. He thinks he has important things to say and that anyone who doesnââ¬â¢t read his book will simply be worse-off for having done so, but in reality his stories mostly consist of folderol. Sut states that he wanted his dedication page to read as such: ââ¬Å"Dedercated wif the symperhtys ove the orthur, to the man ur ââ¬Ëoman, huever they be, what donââ¬â¢t read this yere book.â⬠(Harris 5) Despite his coming after George Washington Harris, Mark Twain is often hailed as the father of American Humor. Twainââ¬â¢s tales of life on the Mississippi River became the definitive stories of his era. His stories are often about naivetà © and the innocence of childhood, on a superficial level , but on a deeper level they are about ignorance and other shortcomings of adults. Twainââ¬â¢s stories were simultaneously entertaining and critical of society. One of his most famous works of this classification is The Adventures of Tom Sawyer. Tom Sawyer is set in a small Missouri town, where the standards for luxury are quite low, and the people easily impressed. The townspeople are awed by the county-Judge Thatcher, a relatively low figure in the governmental hierarchy. When he pays a visit to the town church everyone there bends over backwards to ââ¬Å"show offâ⬠and impress him (Twain 38). The people are especially impressed by the fact that there exists a tin roof atop one of the buildings in Judge Thatcherââ¬â¢s town. Tom Sawyerââ¬â¢s Aunt Polly is an excellent caricature of American humor. Despite being the voice of discipline in Tomââ¬â¢s life, Aunt Polly is constantly being fooled by the boy. Among the most well known of the Tom Sawyer stories is the anecdote about doing the chore of whitewashing a fence. Because of his indolent nature, Tom cozens his peers into completing his task for him, unbeknownst to his aunt. After Tom returns from his supposed labor after only a short time, Polly commends him saying, ââ¬Å"Well, I never! Thereââ¬â¢s no getting round it, you can work when youââ¬â¢re a mind to, Tomâ⬠. And she goes on to give Tom a ââ¬Å"lecture upon the added value and flavor a treat took to itself when it came without sin through virtuous effort. And while she closed with a scriptural flourish, he ââ¬Ëhookedââ¬â¢ a doughnut.â⬠(Twain 26) Not only is Tom able to totally fool his aunt, but he is confident enough in her incompetence that he even snatches an additional snack. She and all of the adults in the story go on to fall for Tomââ¬â¢s wiles on numerous occasions. The more modern Stephen Colbert wrote a book entitled I Am America (and So Can You), which bears many similarities to George Washington Harrisââ¬â¢s book. Colbertââ¬â¢s work is written from the character on his satirical news showââ¬â¢s extremely traditional, right wing perspective. He spoofs the idea of a traditional American family, going so far as to say that anything falling short of his expectations is simply wrong. He remarks on the role of a good, traditional mother: ââ¬Å"A good mother cooks, cleans, drives, organizes charity events so her children earn community service points for college, and expects nothing in return except love and breakfast in bed one day a year.â⬠(Colbert 9), and he lambasts the idea of one-parent families saying, ââ¬Å"ââ¬Å"If you ask me, from time immemorial, the word ââ¬Ëfamilyââ¬â¢ has meant only one thing: a Mom married to a Pop and raising 2.3 rambunctious little scamps.â⬠(Colbert 5) Colbert is joking of course, but his implications are that the traditional American standards have room for adjustment and that many conservative Americans are overly hidebound. He goes on to lampoon the institution of religion. ââ¬Å"Religion is the cornerstone of civilization. Without it, we would have no laws, no morality, no social structure, and no guidelines for furnishing our tabernacles.â⬠Many people have tried to pinpoint exactly what it is so distinctive between American and British humor. British comedian Simon Pegg wrote about in the UK Guardian in his 2007 article, ââ¬Å"What Are You Laughing At?â⬠: Americans can fully appreciate irony. They just donââ¬â¢t feel entirely comfortable using it on each other, in case it causes damage. A bit like how we feel about guns. Itââ¬â¢s not so much about having a different sense of humour as a different approach to life. More demonstrative than we are, Americans are not embarrassed by their emotions. They clap louder, cheer harder and empathise more unconditionally. Itââ¬â¢s an openness that always leaves me feeling slightly guilty and apologetic when American personalities appear on British chat shows and find their jokes and stories met with titters, not guffaws, or their achievements met with silent appreciation, rather than claps and yelps. We donââ¬â¢t like them any less, we just arenââ¬â¢t inclined to give that much of ourselves away. Meanwhile, as a Brit on an American chat show, itââ¬â¢s difficult to endure prolonged whooping without intense, red-faced smirking. It isnââ¬â¢t that one culture is funnier per se, just that comparing the two would be like comparing apples and oranges. In former Vanderbilt English professor Nancy A. Walkerââ¬â¢s book, Whatââ¬â¢s So Funny? Humor in American Culture, Walker expounds upon the origin of the distinctive American ââ¬Å"tall taleâ⬠, citing the American pioneers of the Western frontier who would write back to the East Coast telling tales of exaggeration in an attempt to impress the readers of their tales. Edward J. Piacentino wrote that the purview of classic American humor still reaches us through mediums such as The Beverly Hillbillies, or the work of comedian Jeff Foxworthy. Americaââ¬â¢s unique face of humor stems from multiple factors of American history. Firstly, American humor developed intentionally and in stark contrast to that of the British, just like much of American society. Because of the revolutionary nature of the founding of America, certain values have been instilled in the countryââ¬â¢s inhabitants. American culture developed as a volte-face from British culture. Additionally, as Walker presented, the development of American humor and exaggerated ââ¬Å"tall-talesâ⬠derives from the geography of the country and the frontier development of it. Those elements of the countryââ¬â¢s history laid the groundwork for the America that we know today. That is why we still have much of the same face of humor in America after all these years. Works Cited Colbert, Stephen, and Michael C. Brumm. I Am America (and so Can You!). [New York]: Grand Central Pub., 2007. Print. Harris, George Washington. Sut Lovingood. Yarns Spun by a ââ¬Å"natââ¬â¢ral Born Durnââ¬â¢d Fool.â⬠Warped and Wove for Public Wear. New York: Dick & Fitzgerald, 1867. Print. Pegg, Simon. ââ¬Å"What Are You Laughing At?â⬠The Guardian. Guardian News and Media, 02 Sept. 2007. Web. 08 Nov. 2012. Piacentino, Edward J. The Enduring Legacy of Old Southwest Humor. Baton Rouge: Louisiana State UP, 2006. Print. Twain, Mark, and Deidre S. Laiken. The Adventures of Tom Sawyer. New York, NY: Baronet /Playmore, 1989. Print. Walker, Nancy A. Whatââ¬â¢s so Funny?: Humor in American Culture. Wilmington, DE: Scholarly Resources, 1998. Print.
Wednesday, October 23, 2019
How to Increase Retail Sales Essay
1 Introduction One of the challenges for companies that have invested heavily in customer data collection is how to extract important information from their vast customer databases and product feature databases, in order to gain competitive advantage. Market basket analysis (also known as association rule mining) is one of the data mining methods (Berry and Linoff, 2004) focusing on discovering purchasing patterns by extracting associations or co-occurrences from a storeââ¬â¢s transactional data. Several aspects of market basket analysis have been studied in academic literature, such as using customer interest profile and interests on particular features of the product for the product development and one-to-one marketing (Weng and Liu, 2004), purchasing patterns in a multi-store environment (Chen et al., 2004), or point at certain weaknesses of market basket analysis techniques (e.g. Vindevogel, Van den Poel and Wets, 2005). Market basket analysis has been intensively used in many companies as a means to discover product associations and base a retailerââ¬â¢s promotion strategy on them. When different additional brands are sold together with the basic brands, the revenue from the basic brands is not decreasing, but increasing. ââ¬Å"Buy two, get threeâ⬠sales promotion campaigns are very successful, if market basket analyses are used in order to determine the right products to be promoted. ââ¬Å"Buy a product, get a giftâ⬠sales promotion campaigns are successful, if a basic product and a gift are related and the basic product has high margin rate. Based on market basket analyses, sets of products are defined and sold together with discount. Limitedbrands organizes internal competition in up-selling. Our paper ââ¬â a case study ââ¬â presents and analyses the application of market basket analysis in a major trade company in Slovenia. 2 The company Merkur, d. d. Merkur, d. d. is a trading company (Merkur, 2005) that has for years ranked among the top companies in Slovenia dealing in items for home improvement, home services as well as lawn and garden. Merkur, d.d. has recently strengthened its position on the foreign markets through the supplies of goods to industrial enterprises, and by the establishment of its own retail network abroad. Merkur, d.d. is the mother company of Merkur Group. The Group consists of two Slovenian subsidiaries and six subsidiaries abroad (Zagreb, Sarajevo, Skopje, Munich, Milan and Warsaw). Besides that, the group also includes two offices (Moscow and Belgrade). Merkur plans to further strengthen its position on the domestic market, spread its sales to the foreign markets, especially to the markets of former Yugoslavia, and develop a high-quality range of products. The company is organised inà several large departments: Wholesale, Retail Sales, Sales to Foreign Markets, Purchasing, Logistics and Supporting Services. Customers include construction companies, trading organisations, installation companies, industrial enterprises, craftsmen and small entrepreneurs, as well as end consumers. The company makes almost 60% of its sales revenues by selling goods wholesale. To make the sales quick and efficient, the Wholesale Department has been divided into four sales sub-divisions. At present, Merkur has 38 retail sales centres in Slovenia. Specialisation increases the effectiveness of sales, so two types of Merkur sales centres were developed: MERKURDOM focusing on ordinary households, and MERKURMOJSTER intended for DIY (do-it-yourself) users. More information about MerkurDom and MerkurMojster is available on Merkur internet site: www.merkur.si. 2.1 Characteristic figures of the company The scope of the company Merkur, d.d. can be shown through the following figures: The sales programme consists of about 200.000 active items (more than 120.000 items on stock), divided into 5 sales programmes, 74 lines of goods, 720 groups of goods and 5.600 basic goods classifications. Around 80% of sales are done with the top 12.000 items and 80% of stock is held on the top 20.000 items. The Purchasing Department issues more than 250.000 purchase orders with 1.200.000 items annually. Merkur purchases goods from more than 2.000 suppliers. About 80% of purchases are done with the top 200 suppliers. Wholesale has business relations with more than 2.500 buyers ââ¬â organizations. About 80% of wholesale sales are done with the top 800 buyers. Wholesale issues approximately 400.000 invoices with total 2.200.000 items annually. Retail sells goods to 13.000 buyers / organizations and to about 500.000 end consumers. More than 70% of sales to end consumers are personalized with the Merkur loyalty card called the ââ¬Å"Merkur Card of Trustâ⬠. Retail issues 6.000.000 invoices with more than 20.000.000 items to end consumers annually. In the period from 1993 to 2004 Merkur achieved 19% average annual growth in revenues, 20% average annual growth in net margin and 27% average annual growth in profit from operations. Today Merkur is the sixth largest Slovenian company in revenues. 3.1 The history of DW&BI in Merkur Merkur started to implement data warehousing and business intelligence (DW&BI) in 1999 with a project called KAS (Commercial Analytical System) (Svetina, 2002). Before 1999, different analyses and reports were performed in Merkurââ¬â¢s transactional information systems, much of the analytical data was held in Excel spreadsheets and Access databases. In the past, Merkur twice attempted to implement DW&BI technology, but failed because proposed technology was still too difficult to use for the majority of the users. In 1999 Merkur started with a major business process reorganization and, therefore, better and new business analyses were needed in order to make better decisions. The need for a DW&BI system emerged, so the KAS project was given high priority. Merkur started to design analytical data models for sales data and succeeded in integrating sales data from wholesale, retail and sales to foreign markets in one unified data model. The IT department proposed Microstrategy DW&BI technology, which was installed and tested in the beginning of the year 2000. The technology was found to be appropriate and the decision was made to implement DW&BI with Microstrategy solutions. The first power users (sales analysts) were educated and the first KAS sales analyses were used in the decision-making process. In the beginning the ETL (extract ââ¬â transform ââ¬â load) process was carried out on monthly basis, but by autumn of 2000 the company started to perform ETL process daily. Later in the year 2000 the purchasing analytical system was introduced as well. In 2001, the data warehouse was upgraded with data on Merkurââ¬â¢s business plans. Sales and margins were planned on a very low organizational level. The annual plan fact table has more than 1.000.000 records, so the salespersonsââ¬â¢ performance is measured very accurately. Because the technology is easy to use, the number of KAS users increased up to 100. In 2002, the implementation of a very large and complex analytical module followed, containing inventory data. The inventory levels of each item in every warehouse on a monthly basis is stored in KAS and enables detailed inventory analyses and detection of critical items. Also, data on Merkurââ¬â¢s partnerââ¬â¢sà debts and liabilities was added to data warehouse, which enables accurate cash flow management. Item price calculation elements and different prices were imported in KAS in 2003, so critical prices can be detected and all inconsistencies eliminated. Many minor additions to the system were also made over the last few years. All the time Merkur tries to use adequate analytical and data mining methodologies in order to improve the whole system of business reporting. From the DW&BI history we can see a controlled step-by-step development of the KAS system. Such way of development gives opportunity for good definition and implementation of analytical contents and enables Merkur to make many better business decisions. The KAS system brings Merkur an important competitive advantage, which enables the growth of the company. Improved decision making can be demonstrated through different measurable key success factors which are improving constantly. Key success factors such as net margin, net margin per item, net margin per customer, number of new customers and others are measured in KAS. These factors are always accessible for KAS users and help them to make better decisions. 3.2 DW&BI technology Since 2000 Merkur has used the Microstrategy DW&BI technology. Microstrategy provides ROLAP solutions, which enable a step-by-step approach in data warehouse development and processing large amounts of data. The data warehouse is implemented in an Oracle relational database. This means that the same database technology is used in both transactional and analytical information systems. Therefore, Merkurââ¬â¢s IT department can focus in one database platform instead of two or even more. Oracle technology was used in Merkur before the implementation data warehouse was started, so the implementation of this technology was fast and smooth. In Merkur theà following Microstrategy tools (Microstrategy, 2005) are used: MicroStrategy Intelligence Server is the heart of the BI system and provides reporting and analysis for the whole enterprise. This BI server provides the full range of BI applications through unified metadata and a single integrated server. MicroStrategy Administrator consi sts of a suite of tools that provide the systems management environment for business intelligence. It maximizes uptime of BI applications. Its tools give an environment for developing, deploying, monitoring and maintaining of systems. MicroStrategy Architect is a rapid development tool that maps the physical structure of the database into a logical business model. These mappings are stored in a centralized metadata repository. MicroStrategy Desktop is the business intelligence software component that provides integrated query and reporting, powerful analytics and decision support workflow with a desktop PC. MicroStrategy Desktop provides an arsenal of features for on-line analysis of corporate data. Reports can be viewed in various presentation formats, polished into production reports, distributed to other users and extended through a host of ad hoc features including drilling, pivoting and data slicing. The interface itself is customizable to different usersââ¬â¢ skill levels and security profiles. In Merkur, the Desktop solution is used by 13 power users (analysts). MicroStrategy Web provides users a highly interactive environment and low maintenance interface for reporting and analysis. Using this intuitive HTML-only Web solution, users access, analyze and share corporate data through any web browser on any operating system. MicroStrategy Web provides ad hoc querying, quick deployment and rapid customizability, making it even easier for users to make informed business decisions. In Merkur, Microstrategy Web is used by 90 end users of KAS. MicroStrategy Narrowcast Server is a proactive information delivery server that distributes personalized business information to users via email, pagers and cell phones. It includes an intuitive self-subscription interface that enables users to specify what information they want to receive, as well as when and how they want to receive that information. Narrowcast Server is becoming more and more important in Merkur because of its efficiency. 3.3 Merkurââ¬â¢s DW&BI system today Presently, KAS; Merkurââ¬â¢s DW&BI system, is five years old. The development of the system continues constantly and there is still much content throughout the organization which must be implemented in the BI system. The most important content to be implemented in the future are the following: Integral data from Merkurââ¬â¢s finance and accounting system (the finance and accounting analytical system) Relevant business data from Merkurââ¬â¢s subsidiaries Data from Merkurââ¬â¢s human resources analytical system Data from Merkurââ¬â¢s e-business analytical system Data from Merkurââ¬â¢s logistic analytical system Presently in KAS (Merkur Commercial Analytical System ââ¬â KAS, 2005): â⬠¢ 13 power users (analysts) and 90 end users; of both groups, 50 users have the ability and knowledge to set-up their own reports. â⬠¢ Up to 30.000 reports are run on KAS on monthly basis. â⬠¢ KAS consists of the following objects: o 137 tables o 433 attributes o 1.195 metrics o 5.611 reports â⬠¢ Over 35 automated services are run on the Narrowcast Server The KAS system enables many sophisticated business analyses such as market basket analyses, described later in this paper. 4 Market basket analysis and the used methodology Market basket analyses are an important component of analytical system in retail organizations. There are several definitions of market basket analysis. In a broader meaning, market basket analysis targets customer baskets in order to monitor buying patterns and improve customer satisfaction (Microstrategy, 2003). The following analytics can be used: attachment rates, demographic baskets, brand switching, customer loyalty, core items, items per basket, in-basket price, revenue contribution, shopper penetration and others. In a narrower meaning, market basket analysis givesà us the answer to the following question: which goods are sold together within the same transaction or to the same customer? By analysing this information, we try to find out recurring patterns in order to offer related goods together and therefore increase the sales. We can track related sales on different levels of goods classifications or on different customer segments. In this paper, the narrower meaning of market basket analysis will be taken into consideration, focusing on the use of these analyses in Merkur. It has to be noted that several other terms are also used to describe market basket analysis: related sales, cross-sell, up-sell. The distinction between these terms is very unclear and the same terms are often used in different meanings. What can we gain from market basket analysis (Limitedbrands, 2004)We get the ability to learn more about customer behaviour. We can make more informed decisions about product placement, pricing, promotion and profitability. We can find out which products perform similarly to each other. We can determine which products should be placed near each other. We can find out which products should be cross-sold. We can find out if there are any successful products that have no significant related elements. 1. Discover the selling documents (transactions) with the item, for which we want to perform market basket analysis. This logic is valid, if we want to carry out item-related market basket analysis. We can also perform good classification or even loyalty card holder-related market basket analyses, which will be shown later in this paper. 2. Discover all the items in relevant selling documents and their selling quantities, prices, number of transactions and other relevant data. As an example, an item related market basket analysis will be presented. We want to analyse sales related to item ââ¬Ë209525 Decorative lamp Saturn IIââ¬â¢. In the first step we determine the selling documents with this item. The partial result is shown in the table 1. Further, the result of the first step is used as a filter in the second step, which results in a table with items, sold together with item 209525. 5 Areas of market basket analyses In Merkur different kind of market basket analyses are done. Analyses are adapted to various business needs, and some of them are discussed in the following sections. In every section, the relevant examples of analyses are presented and opportunities for business action discussed. 5.1 Marketing and sales promotion campaigns When sales campaigns are prepared, promoted items must be chosen very carefully. The main goal of a campaign is to entice customers to visit Merkurââ¬â¢s retail centre and buy more than they usually do. Therefore, we must choose the right items and offer the right prices or other conditions. Margins on promoted items are usually cut, therefore, additional non-promoted items with higher margins should be sold together with promoted items. As we could see from the example in Section 3, item ââ¬Ë209525 Decorative lamp Saturn IIââ¬â¢ is quite adequate to be included in a promotion. Together with it many other items are sold, so we can allow a lower margin of promoted item. Of course, there are some other criteria for an item to be included in a campaign, such as: â⬠¢ Where on the item life cycle curve is the item situated? â⬠¢ What is our brand promotion policy? â⬠¢ Can we reach an agreement with the supplier (producer) to assure larger quantities and better prices? Table 4. Sales promotion market basket analysis In table 4, data from a New Yearââ¬â¢s promotion campaign is shown. The: campaign was done through public advertising. Paper catalogues of promoted items were sent to households, there were also commercial spots on TV and radio, and advertisements in newspapers. Because of advertising a certain number of customers came in Merkur retail centres in order to buy the promoted items. Additionally, they also bought many non-promoted items (70% opposed to 30% of revenues and 75%à opposed to 25% of margins) with much higher % of margin (29,08% opposed to 21,81%). This means that promoted items generated sales of non-promoted items. There are also many possible ways for organizing campaigns using direct marketing tools for the interaction with Merkur loyalty card holder. This issue will be discussed in Section 5.5. 5.2. System solutions offering Market basket analyses are also used to combine more items in a set or a system, because the majority of customers are interested in buying and using them at a time or in a short period of time after the purchase of a particular item. By designing sets and systems of related items a company can increase sales and also cut down costs of sales transactions, so that various discounts can be offered to customers. This results in a typical win-win situation. A retailer must know the needs of customers and adapt to them. Market basket analysis is one possible way to find out which items can be put together in sets and systems. Table 5. Classification Group ââ¬ËKitchen extractor hoodââ¬â¢ market basket analysis In Table 5 we can see groups of goods which were sold together with the group ââ¬ËKitchen extractor hoodââ¬â¢. In the related groups are also different kitchen appliances like refrigerators, dish washers, kitchen-ranges, taps, dishes etc. This means that Merkur should design and offer the customers different kitchen systems. These systems should include kitchen furniture,à major and small kitchen appliances and kitchen utensils. Such a system should be displayed in one place in a retail centre where customers could choose from whole system solutions to just several parts (items) of these solutions. 5.3. Placement of goods in retail stores Market basket analyses give retailer good information about related sales on group of goods basis. As we can see in Table 5, the majority of kitchen appliances groups are related. Customers who buy a kitchen appliance often also buy several other kitchen appliances. It makes sense that these groups are placed side by side in a retail centre so that customers can access them quickly. Such related groups of goods also must be located side-by-side in order to remind customers of related items and to lead them through the centre in a logical manner. In Merkur, two basic concepts of retail centres are used: MerkurDom specialises in high-quality items for home improvement and garden, MerkurMojster specialises in high-quality products aimed at DIY users, craftsmen, and entrepreneurs. Centres are also classified by size as small and large centres. For each of these concepts, standardized placement plans were developed. Market basket analyses represent one segment of tools for decision making considering placement of goods. It can show us where we should change the placement of goods. After the change we can measure the business effects of the change. 5.4. Education of salespeople The interesting results of market basket analyses must be presented to the salespeople in retail centres, because the employees must be aware of them and they should use them in the process of selling. Every salesperson has some knowledge about related items from his or her experience. With marketà basket analyses we can structure this knowledge and use it to teach less experienced personnel. Merkur invests a lot in education of salespeople through both internal and external sources. Knowledge from market basket analyses is widely used in internal education. 5.5. Segmentation of customers As mentioned in Section 1.1., more than 70% of sales to end consumers are personalized with the Merkur loyalty card called ââ¬Å"Merkur Card of Trustâ⬠. This data enables us to answer the following question: What did consumers who bought item (group) X in period 1, buy in period 2? If we identify customers who bought item X today, we can anticipate what they will buy, for instance, in next three months, and we can advertise them the right products. A typical example is shown in Table 6. We analysed loyalty card holders who bought ceramic tiles in the period from April to June 2004. In Table 6 we can see product groups which were bought by the same card holders in the period from July to November 2004. They bought different bathroom and kitchen accessories and central heating elements. It would be very useful, if Merkur organized a targeted marketing campaign for this specific group of customers in July 2004 and promoted these products. There are many other possibilities and opportunities in Merkur to use loyalty card-based market basket analyses as a support tool for direct marketing campaigns. Merkur usually organizes non-targeted common campaigns, in which the majority of Slovenian households are included. But lately Merkur also started to implement direct marketing methods and therefore an effective data warehouse and business intelligence system is essential. This helps many interesting marketing ideas to be implemented. 6 Conclusion The practice in Merkur proves that market basket analysis is a very useful for marketing campaigns, good placement definition and education of sales personnel. Merkur uses market basket analysis throughout the promotion campaign process. When a sales promotion is prepared, market basket analysis is used to define the right products and the right prices for the campaign. Related non-promoted items are also defined in order to place them in the vicinity of promoted items and therefore increase sales. When sales promotion finishes, its results are carefully analysed in order to discover opportunities for next promotions. Merkur widely uses market basket analyses to manage the placement of goods in retail centres. Related products and product groups are placed together in such a manner that customer can logically find items he/she might buy. The findings of market basket analyses are an important part of the process of teaching the salespeople of Merkur. Sales personnel must be aware of related products in order to increase satisfaction of customers and intensify sales. Market basket analyses are just a part in the holistic approach to the execution of marketing development strategy in Retail in Merkur. The analytical process is integrated in other marketing activities and analysts are an important part of Merkur marketing development team. Team work is crucial for successful use of such analyses. Beside of the organization of the Merkur marketing process, a capable DW&BI system is needed. The BI system must have good performances when processing large amount of data. It also has to be scalable and flexible, but, above all, the BI system must be user-friendly so that different marketing specialists can use it without any problems.à Fortunately, Merkurââ¬â¢s KAS is such a system. But there is still much work to be done. We demonstrated that market basket analysis in Merkur can be done and that it brings useful results. In the future a working direct marketing strategy must be developed based on data already available in KAS. Then an organization and information systems for efficient execution of this strategy have to be established. 7 References Berry, M.J.A., Linoff, G.S.: Data Mining Techniques: for Marketing, Sales and Customer Relationship Management (second edition), Hungry Minds Inc., 2004à Chen, Y.-L., Tang, K., Shen, R.-J., Hu, Y.-H.: ââ¬Å"Market basket analysis in a multiple store environmentâ⬠, Decision Support Systems (article in press), 2004, accessed through www.ScienceDirect.com Limitedbrands: Achieving Greater Efficiencies with Market Basket Analysis, Microstrategy World 2004 Conference, Miami, 2004 Microstrategy: Business Intelligence in the Retail Industry, Microstrategy World 2003 Conference, Las Vegas, 2003 Microstrategy Web Site: http://www.microstrategy.com/Software/, Microstrategy, 2005 Merkur Commercial Analytical System ââ¬â KAS, internal document, Merkur, 2005 Merkur Web Site: http://www.merkur.si/ang/podj.html, Merkur, 2005 Svetina, Marko: Izdelava in uporaba market basket analiz, http://www.muson.net/Konferenca_login.asp?mni=12, Konferenca MUS 2004, Ljubljana, 2004 Svetina, Marko: Kome rcialni analitski sistem v podjetju Merkur d.d., Konferenca Poslovna inteligenca in upravljanje odnosov s strankami, Ljubljana, 2002 Vindevogel, B., Van den Poel, D., Wets, G.: ââ¬Å"Why promotion strategies based on market basket analysis do not workâ⬠(article in press), Expert Systems with Applications, 2005, accessed through www.ScienceDirect.com Weng, S.-S., Liu, J.-L.: ââ¬Å"Feature-based recommendations for one-to-one marketingâ⬠, Expert Systems with Applications, Vol. 26, 2004, pp. 493-508.
Tuesday, October 22, 2019
President Harding essays
President Harding essays The two former presidents Warren G. Harding and Calvin Coolige were alike in some ways and different in others. President Harding was a news paper owner from Ohio. He was chosen as the Rep. candidate after serving as an Ohio senator. Calvin Coolige was the Vice-president at the time of Warren Harding's death. Coolige fished the rest of Harding's term and then was re-elected. President Coolige followed Harding's policies when finishing his term, but after re-election he began to make some of his own. Harding focused on trying to settle the nation back into peace. He tried to ensure this peace by making treaties and disarmament acts. Harding also tried to lower taxes, take care of war veterans, protect farmers, and collect wartime debts owed to the U.S. . However Harding was not prepared to face the huge problems of the presidency. He made the mistake of appointing some of his Ohio friends to high ranking positions. The men he appointed were involved in many scandals and money stealing. Calvin Coolige like Harding was an admirer of American business. They both believed that business should mainly be left alone without government interference. Coolige especially believed business would be less profitable with more regulation. He also believed, unlike Harding, that nothing could be done to help the U.S. farmers. Coolige vetoed many bills designed to help farmers, like the McNary-Haugen bill, by saying "Farmers have never made much money and I don't believe we can do much about it" . These two presidents were also very different when it came to their personalities. Harding was laid back and likable, always playing cards with his friends and smoking cigars. Coolige, on the other hand, was very quite plain and thrifty. He said very little, earning him the nickname "Silent Cal." These two presidents were more different than alike. They shared only a few views and had very differ...
Monday, October 21, 2019
Guide Of Writing Observation Essays
Guide Of Writing Observation Essays Winning Tips and Topics on Writing an Observation Essay In order for you to come up with an interesting observational essay, you should consider being a good listener and observer of situations. These two factors are essential in acquiring new information that could be a plus to your personal experience. Three concepts that each student should have in their memories to come up with a captivating observation essay are observation, interpretation, and tangible facts. The difference between a word wizard and a good observational essay writer lies on a students ability to come up with an excellent observation essay. All our body senses, sight, smell, taste, touch, and hearing are crucial towards the crafting of an observational essay. If you intended to impress your readers enough to make them come back for more, then purchasing personalized academic papers from reliable top academy writing websites in the United States might just do the trick. The outline Template for an Observational Essay The guidelines below will help you understand the outline of writing an observational essay to enable you to come up with a structure that will give your essay a logical flow of ideas. Personal Experience This aspect is the best way to describe the particulars of a situation since you have personally gone through the situation and you understand all angles about it. The connection created by your personal experience and the subject matter under discussion should be on a high level of order, as a way of ensuring you can share the experience with other on a deeper and understanding level. For this reason, you should ensure that you choose the topic of discussion carefully. For instance: having chosen a topic on how exhilarating biking while hiking is, make sure you describe related factual and statistical data about how it brings out the excitement in you.à However, if you have never experienced hiking while riding a bike, it will be difficult to share such an experience with your audience. Supporting your claim should always be based on personal experience about the subject of discussion. Itââ¬â¢s even advisable to try such an experience, before writing the related observational topic. This way, you will gain more tangible information to share with your audience. It is important to know that note taking is a crucial part of sharing experiences; thus you should come up with reliable ways of writing down your experiences and recording them appropriately. From what has been recorded, you can begin doing a draft of your essay. Capture the whole process of your personal experience. For example, if its related to going to a stadium, mention going through security, locating your sitting position, watching the game and what emotions were provoked, and the feeling you felt when you were surrounded by a mob of angry fans whose team took a loss. Dont forget to note down the impressions and use criteria to rate aspects lie the general atmosphere, utilities at the stadium, the security box among other elements of your story. If you experience a modification in your personal intake for events that transpired, jot down notes about the change, and the time it happened. All your events should be arranged in chronological order to help you restructure your chain of events as you embark on writing your essay. Ask for a friends opinion about their personal experience of going to the stadium and not them down. This will help you have an informed view of events thus come up with a first-class observational topic. Create an outline A sketch of your work is important in ensuring that it is well-structured and there is a logical flow of ideas. It is useful to use just in case you face a challenge while restructuring your essay. The final draft can be changed, but bear in mind that you must adhere to the set outline. In case your teacher wants to see an outline, create a separate page that you can outline it for review. After this, if you are challenged with any other aspect, or you do not understand how to formulate an observational essay, do not hesitate to consult the various online professional services for assistance. Introduction In this section, you are required to provide a brief, but credible information about what the reader is about to read all through the article. Make sure you begin with a thesis statement which will address the points and arguments that you plan to address. After this, craft a catchy hook sentence that will grab the attention of your readers. It is also advisable to provide them with reasons as to why you chose that specific topic. After addressing the above aspects, your introduction part is now well composed and captivating to keep your readers glued to your observational essay/ The three body paragraphs At this point, the expressed points of argument in your thesis statement are each handled in its paragraph, with the addition of supporting evidence to give meaning and sense to your argument. Make sure that each paragraph or idea is presented as per the outline you created to give your observation essay more logic and concrete structure. Conclusion This section requires simplicity and a summative narrative about the topic of discussion. I stead of just doing a summary of your arguments, restate your thesis statement and appeal to it, as you use a call to action element to give the final input to finish up your paper with a strong impression to the reader. This will allow the reader to reason about your points of view and make a choice if they support still stand by their perspective. Through this, you have engaged your writers effectively and created a strong impression. The use of a rhetorical question will sum up the essay in exclusive style and ensure the audience is fully engaged. The final page should include a complete bibliography that included all the sources and references used. Editing and Proofreading After concluding the writing part of your essay, you should consider going through your work to remove any punctuation or grammatical that might appear. It will be more effective if someone else did it for you or submit it to a professional proofreading service that man college students use to ensure their work is ready for submission. The three aspects to consider in this section are: Grammatical errors Punctuation and spelling errors The distinctiveness of your observational essay Examples of Observational Essay Topics Organization and rich vocabulary skills are the two most important skills that you need to have in order to write a first-class observational essay. Bear in mind that your ultimate goal is to share your personal experience with your target audience. The following are useful examples of observational essay you can use: The dynamics of tattoo and body piercing Is tolerance an important trait to possess? Are video games capable of causing death? How important independence and freedom are Gaining knowledge and its impact on our lives Money and its meaning to an evolved world Sports and its contribution to developing leadership A chat with your favorite celebrity The thrills of biking while hiking Age-appropriate movies The most epic club in the city The flawless gift for a wedding or birthday How to define loyalty Can music provide a soothing healing effect? Success and achievement through professional writing Endurance and its effect on our daily lives Describing character traits of my favorite idol Winning Tips to Use in Writing an Observation Essay Laying down your work with a personal touch is important. Remember that your main goal is to share your personal experience and let the readers add it to theirs. Have a notebook and pen around you! This will ensure that you can jot down events as they happen to have a full view outlook of the experience. Dont use an unnecessary word to make your essay longer. Be brief, precise and straight to the point while addressing the outline content of your work. By reducing the use of introductory and transitional words, you gain to display a clear topic and thesis statement. While writing your observation essay, utilize your personal experience by using instances you personally went through in your life. This helps the readers identify themselves with your experiences and understand you better. There exist an association between a descriptive narrative and an observation essay, thus use human senses freely when need be. Provoke a reaction from the reader of one, if not several of their five senses. Always stick to being objective. Remember to include a bibliography page at the end. A point to remember: an emphasis on the importance of your topic is crucial and should utilize your personal experience. If you face by any challenge, or need proofreading and editing for your work, choose our academic writing help.
Sunday, October 20, 2019
20 Synonyms for Ghost
20 Synonyms for Ghost 20 Synonyms for ââ¬Å"Ghostâ⬠20 Synonyms for ââ¬Å"Ghostâ⬠By Mark Nichol Ghost conjures an image of a visual but incorporeal representation of a person, but not all ghosts are alike, and like ghost, most of its synonyms also have connotations that apply to the everyday, substantial world. Here are twenty of those terms, with references to their natural connotations as well as supernatural ones: 1. apparition: a ghostly figure, or a sight that is unexpected or unusual 2. bogey (or bogie or bogy): synonymous with phantom and spirit, but also something that prompts fear or dread; by extension, an unidentified aircraft, especially an enemy warplane (also the source of the term bogeyman often spelled boogeyman referring to a monster whose name is invoked by parents or other adults to frighten children into obedience 3. banshee: a female spirit whose appearance or wailing cry presages death 4. bogle: synonymous with specter (the word from which bogey and its variants were derived) 5. eidolon: synonymous with phantom, but also refers to an exemplar or ideal 6. familiar (or familiar spirit): a spirit that takes animal form and protects or serves a person, especially a witch (also refers to flesh-and-blood figures, including a companion or other well-known person or a person seen frequently in a specific place or in general, a household attendant for a important official, or somebody who knows a subject well 7. haunt (or hant): synonymous with ghost; also, a frequented location, or, as a verb, to visit or reappear or recur frequently, or to trouble, or to inhabit or visit (said of a ghost) 8. materialization: synonymous with apparition 9. phantasm (or fantasm): synonymous with specter; also, an illusion or product of the imagination, or a mental image of a physical object 10. phantom: synonymous with apparition, but other figurative senses include something that is elusive or that has no physical form, including a representation, or something that evokes dread 11. poltergeist: a noisy, mischievous ghost 12. shade: a spirit, or a fleeting or unreal appearance, in addition to the standard meanings associated with the obscuring of light 13. shadow: synonymous with apparition, in addition to literal and figurative senses regarding partial darkness 14. specter (or spectre): a visible ghost; also refers figuratively to some threat or imminent disturbance, such as the threat of famine or war 15. spirit: a ghost that may or may not be visible, or a being capable of possessing a person; also, an animating force, a supernatural being, or a characteristic quality or temper 16. spook: synonymous with specter, but also slang referring to a spy 17. sprite: synonymous with ghost, though more often synonymous with elf or fairy or used to refer to an elflike person 18. vision: a supernatural appearance, not necessary of a lifelike figure, that reveals something to the viewer, in addition to connotations associated with sight as well as imagination 19. visitant: a visitor from a spirit realm; also, a real-life visitor 20. wraith: synonymous with specter, but also has the sense of a representation of a living person that appears to another just before that personââ¬â¢s death; also, like shadow, refers to a remnant, either of a person or a thing Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the General category, check our popular posts, or choose a related post below:15 Terms for Those Who Tell the FutureThe Many Forms of the Verb TO BE20 Clipped Forms and Their Place (If Any) in Formal Writing
Saturday, October 19, 2019
Managing Change in an organisation Coursework Example | Topics and Well Written Essays - 2000 words
Managing Change in an organisation - Coursework Example The case indicates the existence of a large internet provision company that has employed a large number of employees. In addition, it also possesses small sales stores in two other cities. With this, it is expected that the business activities should make it possible for the organization to attain its goals and objectives in an easier manner. However, it is not possible since the culture within the organization does not provide the appropriate environment for the staff members to work together as a team and achieve the organizational goal.The cultured within the organization is so relaxed to the extent that it does not allow the organization to provide satisfactory services to its customers. This is what creates the need to change and manage the different aspects so as to ensure that the quality of services provided by the organization make it possible to meet the organizational goals and objectives. In this case, the principle problem to be addressed is the culture of the organizati on in terms of management of people and the tasks within in order to maximize the services that are provided to the customers and therefore, the returns that are produced by the organization.One of the major issues being faced by this organization is the fact that the culture within it was very relaxed. This is in the sense that the employees do not have a specific dress code, they are merely employed as friends and not in an official way that is based on the merits and demerits of the job at hand.
Friday, October 18, 2019
Advantages and disadvantages of E-learning Assignment
Advantages and disadvantages of E-learning - Assignment Example This paper seeks to analyze the advantages and disadvantages of E-learning. E-learning employs two main teaching methods depending on the institution and learning facilities present (IBM, 2010). The first is the Asynchronous learning method which is a student centered approach. In this method, lessons are delivered informally using internet based resources, virtual tutors where resources needed for learning are made available through reference sites, and computer based training. The second method is synchronous learning that involves a number of students learning in a virtual classroom at the same time, whereby students use telecommunication facilities such as video conferences to take lectures. Thus, instructor teaches the lesson virtually through an internet portal, as students watch online (Nayak & Suesaowaluk, 2007). E-Learning allows students to study from anywhere in the world, and take any course of their choice since it uses internet resources whereby a student can register f or a course offered in a different location, access reading resources and take online examinations for the course. E-learning reduces costs that occur in the traditional teaching methods considering that the institutions using this method save on cost incurred by lecturers in travelling to lecture in different locations. Education institutions in different countries are using this system to offer their courses, as a tutor can conduct a class from their geographical location electronically without the need to travel physically. This also makes the utilization of labor in these institutions efficient because they need few staff members to conduct lecturers for a large audience (IBM, 2010). Electronic learning improves classroom learning efficiency because it allows for better interactivity between students, tutor and the learning process. Multimedia capabilities and internet resources involve the student intellectually in the whole learning process. This mode of study uses resources l ike videos, blogs, audio files, and web pages to teach the students leading to worldwide acceptability (Markovic, 2010). In addition, it has a global reach in the learning process, which involves students and tutors from all locations, and races, as students have universal access to experts who assist them in the learning process. Institutions using this method have dedicated workers available online to answer any queries from students; employing websites that are interactive and students can get answers to frequently asked questions that can arise as they study (Stennes, n.d.; Nayak & Suesaowaluk, 2007). This form of learning is convenient to all the people involved in the study process; for instance, it makes classroom assessment easy for the lecturer. The lecturer gives reading resources electronically and receives answers to assignments electronically, which allows them to easily track the assignments and check for plagiarism and copying. The administrators of institutions offer ing e-learning get feedback on the progress of the classes from all the stakeholders. Students can make comments and reviews on the subjectââ¬â¢s content, and also the whole teaching process which is used as a framework for improving the process. In addition, lecturers receives students comments and feedbacks on the modules, content of the study, and understands where to change and improve the classes (Markovic, 2010). This method poses a number of disadvantages to both students and institutions that offer it, considering that e-learning relies heavily on internet and telecommunication facilities, which incurs cost for hardware and software installation, as well as internet charges to access learning
A Concept to Avoid and Minimize Security Risks in Cloud Computing Essay
A Concept to Avoid and Minimize Security Risks in Cloud Computing - Essay Example This project declares that the existing protection mechanism like encryption failed to provide sufficient security especially from the insider attacks within the cloud network. To overcome this issue a new technology has been introduced called Fog Computing. After doing deep analysis it is apparent that fog computing is not considered as a substitute for cloud it is just an addition of the cloud computing system and introduce new applications and services. These applications ensure safety by isolating user data from each other. The foremost goal of this technology is to put data near to the ultimate consumer. This paper makes a conclusion that Cloud Computing is a technology based service which is used for protecting data and for making use of the cloud resources anywhere anytime. Further Cloud Computing is designed with a collective pool of resources which manages private data centers for clients who are utilizing web application and batch processing services. Fog computing is a virtual platform which offers computing, networking and storage resources to the end-users. Fog computing is a new standard which provide a virtual IT infrastructure. The security solutions which are designed for cloud computing does not allow fog computing devices to balance their connectivity load at the verge of the network. Fog computing offers greater security and benefits while working with cloud. In this the user has to first register and sign up fog computing.
Business Plane PowerPoint Presentation Example | Topics and Well Written Essays - 250 words
Business Plane - PowerPoint Presentation Example The objective of the business is to increase the level of profitability by providing food at an affordable rate for every individual in SE London. This is possible by striving hard and becoming well known in the food market. The proposed business intends to target the young audience and the low income people who have the willingness to buy fruits. Moreover, a proper development in the field of logistics might help the business to gain a market presence and be competitive. To increase the sales, the various marketing strategies such as coupons and discounts will be provided to enhance financial gains in the upcoming future. Furthermore the financial requirement for the proposed business is estimated to be à £2 million in order to set up and execute its business operations. The estimated funds can be initiated from the private investors as well as High St. Banks in order to execute the finances and the supply chain in a proper manner for long-term sustainability of the business. The b usiness is primarily initiated to reduce the waste and earn profit by managing the fruits properly in the supply chain and marketing. Thus, the proposed business is useful to reduce the waste and increase the profit through the ugly fruits and vegetables sale by using low pricing strategy (The State of Queensland, 2013). The State of Queensland, 2013. Organizational Structure. Corporate Profile. [Online] Available at: http://www.qraa.qld.gov.au/about-qraa/corporate-profile/organisational-structure [Accessed January 16,
Thursday, October 17, 2019
Interpretation of the film Like water for chocolate Essay
Interpretation of the film Like water for chocolate - Essay Example It is a story of fantasy, romance and food, full of color and intensity. In fact, food, cooking and the kitchen are essential elements in this movie to such an extent that even the title itself is a reference to food. The expression "como agua para chocolate", translated as ââ¬Å"like water for chocolateâ⬠, refers to the boiling water used to prepare hot chocolate in Mexico. This South American idiom is often used to describe someone who is sexually frustrated. Pedro and Titaââ¬â¢s love story starts very early on when as a girl she catches the boyââ¬â¢s eye. When years later the family receives the visit of young Pedro, Tita and him immediately recognize each other and fall in love. However, this was not meant to be: Tita was the youngest of three daughters and, according to custom, the one that would stay at home and take care of the ageing parents. Consequently, Tita will only be allowed to marry after the death of her mother (Monografà as.com). Her mother, a strict, conservative and tyrannical character, will not break the tradition but offers Rosaura, the eldest, instead. After some deliberation Pedro decides that marrying Rosaura would bring him closer to his real love and, to Titaââ¬â¢s surprise, he accepts the proposal. As a consequence, they all end up living in the same house and the situation becomes untenable: Pedro and Tita cannot be together but cannot hide the love that is obvious to all. From the storyline it is obvious that, in such a conservative society as that found in Mexico during the early 20th century, traditions are more important than feelings and compliance with an old custom prevails over the love of the main characters. In this conventional and old-fashioned society, although individuals were not free to marry whoever they chose, no one dares to challenge the established rules and become conformist. This applies to women but also to men, as
Wednesday, October 16, 2019
Use of computers in construction cost controlling process Essay
Use of computers in construction cost controlling process - Essay Example Cost planning is the means that enables the objectives of project cost management to be achieved. It is the process used during the design stage of a particular scheme to help minimize the cost of construction and subsequent usage, and maximize the functionality that is anticipated by the client. Cost planning is, in fact, a system of procedures and techniques used by quantity surveyors. Its purpose is to ensure that clients are provided with value for money on their projects; that clients and designers are aware of the cost consequences of their proposals; that if they so choose, clients may establish budgets for their projects; and the designers are given advice that enables them to arrive at practical and balanced designs within budget. Therefore cost planning monitors and helps direct design and organizational decisions in order to achieve the clients cost objectives. Cost planning is a process that brings cost information to bear systematically upon the evolution, construction, and maintenance of a project to highlight the relationship between capital and operational investment, quality, function, and appearance, and to provide a framework for the management of costs in order to deliver value for money to the client.( Flangan, 1997) The cost plan is one of the principal documents prepared during the initial stages of the cost management process. It is a statement of the proposed expenditure for each section or element of a building related to a definite standard of quality. ... estimate, tender figure and final account sum are all closely related. Cost Planning : Cost planning is the means that enables the objectives of project cost management to be achieved. It is the process used during the design stage of a particular scheme to help minimize the cost of construction and subsequent usage, and maximize the functionality that is anticipated by the client. Cost planning is in fact a system of procedures and techniques used by quantity surveyors. Its purpose is to ensure that clients are provided with value for money on their projects; that clients and designers are aware of the cost consequences of their proposals; that if they so choose, clients may establish budgets for their projects; and the designers are given advise that enables them to arrive at practical and balanced designs within budget. Therefore cost planning monitors and helps direct design and organizational decisions in order to achieve the clients cost objectives. Cost planning is a process that brings cost information to bear systematically upon the evolution, construction and maintenance of a project to highlight the relationship between capital and operational investment, quality, function and appearance, and to provide a framework for the management of costs in order to deliver value for money to the client.( Flangan, 1997) The cost plan is one of the principal documents prepared during the initial stages of the cost management process. It is a statement of the proposed expenditure for each section or element of a building related to a definite standard of quality. Costs, quantities and specification details are itemized by
Interpretation of the film Like water for chocolate Essay
Interpretation of the film Like water for chocolate - Essay Example It is a story of fantasy, romance and food, full of color and intensity. In fact, food, cooking and the kitchen are essential elements in this movie to such an extent that even the title itself is a reference to food. The expression "como agua para chocolate", translated as ââ¬Å"like water for chocolateâ⬠, refers to the boiling water used to prepare hot chocolate in Mexico. This South American idiom is often used to describe someone who is sexually frustrated. Pedro and Titaââ¬â¢s love story starts very early on when as a girl she catches the boyââ¬â¢s eye. When years later the family receives the visit of young Pedro, Tita and him immediately recognize each other and fall in love. However, this was not meant to be: Tita was the youngest of three daughters and, according to custom, the one that would stay at home and take care of the ageing parents. Consequently, Tita will only be allowed to marry after the death of her mother (Monografà as.com). Her mother, a strict, conservative and tyrannical character, will not break the tradition but offers Rosaura, the eldest, instead. After some deliberation Pedro decides that marrying Rosaura would bring him closer to his real love and, to Titaââ¬â¢s surprise, he accepts the proposal. As a consequence, they all end up living in the same house and the situation becomes untenable: Pedro and Tita cannot be together but cannot hide the love that is obvious to all. From the storyline it is obvious that, in such a conservative society as that found in Mexico during the early 20th century, traditions are more important than feelings and compliance with an old custom prevails over the love of the main characters. In this conventional and old-fashioned society, although individuals were not free to marry whoever they chose, no one dares to challenge the established rules and become conformist. This applies to women but also to men, as
Tuesday, October 15, 2019
Corruption and Anti-Corruption in Reform China Essay Example for Free
Corruption and Anti-Corruption in Reform China Essay After 1989 Tiananmen Square event, the new Chinese leaders have giventhe priority to the anti-corruption work on their agenda and strengthened the anti-corruptionefforts. But up to now, the corruption phenomenon is still very rife , and presentlyis seen as the second greatest public concerns(behind unemployment )? The abilityor inability of third generation political leaders to successfully curb corruptionwill play a major role in their political survival. This article will focus on theanalysis of the extent, forms and characters of corruption in current China, itscauses and effects, and the anti-corruption efforts of the Chinese Communist Partyand its government. 2 The extent, forms and characteristics of corruption in current China What is corruption? The notion of corruption varies with time and places. Accordingto Chinese official terminology , the core element of the definition of corruptionin current China is the notion of use of public power and public resources for privateinterests (Yi Quan Mu Si )? This is a very broad definition, which can includea series of phenomenon and behaviours and vary with time. Consequently, it canbe adapted to include new forms of corrupt practice. Corruption in current Chinais often links with negative phenomenon and unhealthy tendency within party andgovernment departments. As a result , anti-corruption effort also includes fightagainst all of these phenomenon and behaviours. This definition has three features. First , the core element of corruptionis not abuse or misuse of public power via-a-via legal norms or social standardsfor private benefits but the very use of public power for private benefits. Onthe one hand, this is a very strict standard for determining what behaviours canbe defined as corrupt since it can includes any behaviour utilising public powerfor private benefits. On the other hand , given that legal norms and moral standardsmay change with time, the definition may take some risks to exaggerate the extentof corruption or arbitrarily label some practice as corrupt. Another feature of this definition is the ambiguous of the term private interestsin contrast to public interests , i. e. the interests of whole nation and partyPrivate benefits include not only personal gains, but also the interests of workunits , departments and regions when they are given priority over public interests. Third , the definition leaves open the question of which the subject of corruptionis. It not only refers to individual public officials , but also can includes therelatives of public officials and retired public officials, and can also refersto some public bodies and their leaders (as legal rather than natural persons)? As mentioned above, in official terminology, corruption , negative phenomenonand unhealthy tendency are linked together. Although government officials andthe public generally agree on some practices as corrupt , there are fewer consensuseson other practices. Heidenheimers three-category classifications system providesa useful framework for understanding both the Chinese categories and the areas ofconsensus and lack of consensus. Heidenheimers framework includes three categories:(1 )? Class A or black corruption:The corrupt practices in this category,including graft , bribe, fraud, embezzlement , extortion, smuggling, tax evasion,etc. , Constitute an important part of economic crimes. Because they are obviouslyillegal and the main purpose of those involved in these practice is to increasetheir personal wealth , government officials and the public generally agree thatsuch practices are corrupt. (2 )? Class B or grey corruption : The key characteristicsof this category, into which more and more practices are being categorised , isleaders of public institutions using their institutional power to increase the oftheir institutions and improve the welfare of their staffs through various legal,semi-legal and illegal ways. Such practices includes public institutions makingprofits by engaging in business activities(such as public bank enter into the stockmarket, the bureau of environment protection selling environment protection facilitiesto their clients), setting up satellite companies , and imposing fines or collectingadministrative fees or charging the so-called service fee and then putting theincome into their own coffers. Class B also includes such unhealthy practicesas the extravagance and waste , e. g., spending public money to support luxuriouswork conditions and/or life style by senior officials. Such extravagance and wasteis manifested in many aspects : expensive entertainment, costly foreign cars forsenior officials, magnificent and tastefully furnished office buildings, domesticor foreign travel in the name of official business, etc. Such unhealthy tendenciesand the associated corruption , both significantly increasing the publics burden,have led to a significant public outcry. This has led Chinese authorities to attemptto stop these practices. However they have met strong resistance from these publicinstitutions which, in turn, justify their practices in terms of the purpose oftheir practice, the legitimacy of their institutional power and the work requirement. (3 )? Class C: or white corruption: Class C practices constitute a kind ofcommon practice of social life. They include the nepotism and favouritism in thepersonnel recruitment and promotion , bending the law in favour of relatives andfriends in law enforcement, preferential treatment in resource-allocations forrelatives and friends , etc. They are characterised by preferential treatment byofficials of relatives, friends, fellow-villager etc. much of which is, in fact,a way of reciprocating previously given favours. Such practices have penetratedwidely into public life , influencing the behaviour of government officials andordinary citizens as well , contributing to the operation and existence of networksof personal ties throughout China. Creating and maintaining the networks of personalties to seek and give favourable treatment is accepted by most people , includinggovernment officials, as a normal practice when they involved in these practice. However , such networks are condemned by those excluded from them although theywill not be hesitate to engage in such practice should they have an opportunityto do so. The late British China scholar Gordon White had also made a similar classification. 3 Inasmuch as the Chinese authorities combine all the above categories togetherin their anti-corruption work , in this paper I will treat them all as corruption. However by so doing , the Chinese authorities have set a difficult goal for themselvessince the limited consensus on white corruption may increase the difficulty of attackingthese practices. On the other hand, the labelling of some common practice falleninto the grey area from the white area and some common(white ) as corruptionmay help to delegitimize them and/or push them into the grey category , thuscontributing to anti-corruption and social and political progress. The extent of corruption has increased dramatically and sharply since 1978 withthe situation becoming even worse after in the 1990s. This tendency is apparentfrom the data on perception of corruption in developing countries provided by TransparencyInternational and summarised in table. The above table demonstrates a clear drop in the scores of corruption in Chinafrom until 1980 until 1995 reflecting the increase of corruption in China in thisperiod. The slight improvement is likely due to the strengthen of anti-corruptionefforts by the third generation political leadership and the deepening of market-orientedreform. But despite these slight improvements , the public and its deputies arestill very dissatisfied with the widespread corruption and the inadequate effortsat fighting corruption. The vote of nearly forty per cent of the deputies in the1997 session of National Peoples Congress against General procuratorators ZhangSiqings Annual work report is an indication of this dissatisfaction. In the 1990s , corruption has worsened and taken new characteristics withinthe above three categories:(1 )? Class A: corruption as a form of economiccrimes has increased with the following manifestations. First , the number of large-scalecorruption cases increased sharply.
Subscribe to:
Posts (Atom)